Terms and Conditions
Effective January 1, 2026
D&R Cupertino Concrete and Masonry, cupertinoconcreteandmasonry.com, quotes@cupertinoconcreteandmasonry.com
Agreeing to these terms
These terms apply when you use this website or ask D&R Cupertino Concrete and Masonry for an estimate or for work at your property. By using the site, contacting us or scheduling work, you agree to them. If you don't agree, please don't use the site or book work with us.
In these terms, "we," "us" and "our" mean D&R Cupertino Concrete and Masonry, and "you" means the person using the site or hiring us. If a signed estimate or contract for your job says something different from these terms, the signed document controls for that job.
The services we offer
We're a masonry contractor in Cupertino, CA, and we do concrete and masonry work for homeowners in Cupertino and nearby cities. That includes foundation repair, chimney and brick repair, tuckpointing, pavers, retaining walls, block walls, stone work, walkways, fireplaces and outdoor kitchen masonry. You can see the full list from our home page and read more about who we are on our about page.
The descriptions on this site are general information about the work, not a promise that a particular method or result fits your house. What we'll actually do on your job is set out in your written estimate or contract once we've seen the property.
Estimates and pricing
Estimates are free and come with no obligation. We usually give them at your property, because the price of masonry work depends on things we can only judge in person, like access, the condition of what's there now, soil and drainage, and the materials you choose.
An estimate is our best price for the work it describes, based on what we can see before the job starts. If we open up a wall, a chimney or a foundation and find hidden damage or conditions nobody could see beforehand, we'll stop, show you what we found and give you the cost of the extra work in writing. We won't do added work without your approval.
Unless the estimate says otherwise, it's good for 30 days, because material costs change. Any price you see on this site, or hear over the phone before we visit, is general information and not a quote for your job.
Scheduling, delays and cancellation
Once you accept an estimate, we'll agree on a start date with you. Masonry and concrete work depends on weather, material delivery, permit timing and inspections, so start and finish dates are our best plan and not a guarantee. If something pushes the schedule, we'll tell you as soon as we know and set a new date with you.
If you need to reschedule or cancel, please call us at (669) 215-2127 as early as you can. If you cancel after we've ordered special materials or started work, you'll be responsible for the cost of materials that can't be returned and for work already done. This doesn't limit any cancellation right California law gives you as a homeowner.
Payment
The payment schedule for your job, including any deposit and progress payments, is written in your estimate or contract. Final payment is due when the work described there is complete, unless the contract sets a different date.
If a payment is late, we may pause work until it's paid. We'll talk with you before taking any further step, and we'll only charge fees or interest that your contract and California law allow.
Your part in the job
You agree to give our crew reasonable access to the work area, along with water and power where the job needs them. Please tell us about anything we can't see that could affect the work, like buried lines, sprinkler pipes, past repairs or known drainage problems, because that keeps everyone safe and helps us avoid surprises.
Where a job needs a permit or an HOA approval, the estimate will say who is handling it. Please keep children and pets clear of the work area while we're on site, since open trenches, fresh concrete and tools are hazards.
Our guarantee and what it doesn't cover
We stand behind our work, and if you're not satisfied with something we did, call us and we'll come back and look at it. Any written warranty on your job, including how long it lasts and what it covers, will be in your contract, and that written warranty is the one that applies.
Except for what's written in your contract or required by law, we don't make other promises about the work, stated or implied. Natural materials like stone and brick vary in color and texture, concrete can form small hairline cracks as it cures, and new mortar may not match old mortar exactly, so these are not defects. Our guarantee also doesn't cover damage from ground movement, earthquakes, flooding, tree roots, misuse, lack of upkeep, or later changes by someone else.
When we install a manufacturer's product, the manufacturer's own warranty applies to that product, and we'll pass along any paperwork we receive.
Limits on our liability
We're licensed and fully insured, and we're responsible for damage our crew causes while working at your property. Beyond that, and as far as California law allows, we aren't liable for indirect or follow-on losses, such as lost use of your property, lost income or similar costs.
As far as the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. Nothing in these terms limits liability that can't be limited under California law.
This website is offered as-is for general information. We try to keep it accurate, but we don't promise it's always complete, current or free of errors, and we aren't responsible for websites we link to.
Resolving disputes
If you have a problem with our work or a bill, please call us first or reach us through our contact page. Most issues get settled quickly once we're both looking at the same thing on site.
If we can't work it out between us within 30 days, either of us may suggest mediation before going to court, and we'll share the cost of a mediator equally. If that doesn't settle it, either of us may take the matter to a California court that has jurisdiction over the county where the work was done.
Governing law
These terms, your use of this website and any work we do for you are governed by the laws of the State of California, without regard to its rules about which state's law applies.
Changes to these terms
We may update these terms from time to time, and the current version will always be on this page. Changes apply to website use and new jobs from the day they're posted. They don't change an estimate or contract you've already signed.
How to reach us
If you have questions about these terms, call D&R Cupertino Concrete and Masonry at (669) 215-2127 or send us a message from our contact page. We're in Cupertino, CA 95014 and answer calls Monday through Friday from 6 AM to 9 PM and Saturday and Sunday from 8 AM to 10 PM. We reply to messages within 1 business day.